Pre-sales service is including product information support and specialist meeting.You can enjoy not only free product manual but also application and dynamic demo materials, also both local and foreign experts consultation and individualized solutions.
Sales service is including E-Information & logistics, order search & logistics tracking and customized secondary process.If you meet any problem during installation or using, our technicians team will offer timely support. You could also do tracking of your orders via our online biz system or giving us a call. We are also equipped with a secondary processing workshop to provide high quality customized products.
After-sales service is including product warranty and world-wide warranty.
Product warranty is 12 months valid from you receive the goods.By purchasing from FWD you not only get standard services but also “ world-wide warranty”. World-wide warranty not only covers our immediate customers but also equipment end users. For customer services or maintenance services please mail to service@fwd-autoequip.com or give a call to the relevant product department and we will provide you instructions on how to solve the problem.
